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Parks & Recreation - Aquatic Center

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1. Can I register for a timeslot in-person?

Absolutely! If space is available, residents and pass holders are welcome to register for a time slot online or in-person after it has begun. As a reminder, at this time everyone is limited to one open swim time slot visit per day.

2. I no longer want a season pass. How and when am I able to request a refund?

Our team understands that summer plans and arrangements can change. Please reach out to our team to let us know if there are questions that we can answer to help you determine how to proceed with your summer aquatic center pass. Season pass refunds may be requested and processed up until the aquatic center opens for the season on May 29, 2021.

3. Can I reserve or purchase a time slot after it has already started?

Absolutely! If space is available, residents and pass holders are welcome to register for a time slot online or in-person after it has already started. As a reminder, at this time everyone is limited to one open swim time slot visit per day.

4. Can I walk-up to the Aquatic Center and reserve or purchase a time slot?

Absolutely! If space is available, residents and pass holders are welcome to register for a time slot online or in-person while outside of the aquatic center. As a reminder, at this time everyone is limited to one open swim time slot visit per day.

5. Do I have to arrive at the Aquatic Center at the start of the time slot?

No, once you have reserved or purchased your time slot it is your time. You are welcome to come whenever you would like during the time slot. Your spot will never be given away unless you have canceled the reservation. Please view the cancellation and refund policies included in FAQ 8.

6. Do I have to wear a mask?

Masks are not required while in the water.

Masks will be required in the following locations and when six-foot physical distancing cannot be achieved:

• While in line and entering or exiting the facility
• In locker rooms, except when showering
• When in the concession area and not actively eating
• When walking in the communal pathway that connects the pools, locker rooms, office, and concession area (not on individual pool decks)

7. Do I have to wear a mask if I have been vaccinated?

Vaccinated guests will be required to wear masks in all required areas. Per the Center for Disease Control (CDC) all vaccinated individuals should continue to use precautions when in public.

8. What can I expect when I arrive?

Visitors will check in at the Aquatic Center guest services desk when they arrive. Masks are required when approaching and entering the Aquatic Center. All staff and incoming visitors will have their temperature checked and will complete a pre-entry health screening questionnaire (link to questions coming soon). On busier days, there may be separate lines for pre-registered visitors and visitors who plan to reserve or purchase a time slot at the door.

9. What do I bring to the Aquatic Center to show I have registered?

Please bring your season pass with you when you come to the Aquatic Center. Staff will have a list of registered visitors per time slots. If you are a guest and do not have a season pass, please plan to bring a form of ID to indicate if you are a Lincolnwood resident. If a form of ID is not available, the non-resident guest time slot visit fee will be charged.

10. Will the concession stand be open?

Yes, the concession stand will be open for the 2021 summer season. The Parks and Recreation Department is excited to welcome Freddies Inc. to the Aquatic Center this summer season! We are looking forward to an all new and delicious menu!

11. Can I bring food to the Aquatic Center?

Snack and beverages (other than water) may be packed in a lunch-sized, soft-sided cooler and are allowed in the concession area only. Bulk, commercially packaged, or delivered foods are not allowed in the Aquatic Center. They may be consumed outside of the Aquatic Center, at picnic tables located near the Aquatic Center in Proesel Park.

12. What happens if it starts raining half-way through a time slot?

The Aquatic Center will remain open during rain if it is safe to do so. The Aquatic Center needs to be closed due to inclement weather in the first half of the time slot, all individuals that paid the time slot visit fee will receive a full refund to their household account. The household credit can be used for another time slot purchase or program registration in the future. If the Aquatic Center is closed in the second half of the reserved time slot, refunds will not be provided.

13. Will the slides and diving boards be open?

Yes, all Aquatic Center features will be open during open swim time slots.

14. What is being cleaned during the cleaning time periods?

All high touch areas will be disinfected, such as the lockers rooms, concession area counters and tables, deck chairs, and pool stair and ladder railings.

15. Will lap lanes be open during open swim?

Two, 50-meter lap lanes will be available on a first-come, first-served basis during all open swim time slots.

16. How do I know if the Aquatic Center will be closed for weather?

Weather closures will be posted on the Parks and Recreation Department page. Guests are welcome to call the aquatic center at 847-673-6870 for facility closure updates and information.

17. Will the locker rooms be open?

Yes, locker rooms will be open. Masks are required at all times while in the locker rooms with the exception of in the shower stalls while showering.

18. Will deck chairs be available?

Deck chairs will be available for all visitors. Chairs will be set up in groups of two, four, and six chairs, and will be safely spread out around the pool deck. All chairs will be cleaned between time slots.

19. Will kickboards and pull buoys be available?

Swimmers are welcome to bring their own lap swim and aquatic fitness equipment. There will be some equipment available for swimmer use. All equipment will be wiped down and cleaned between use.

20. Why is the Aquatic Center open to both residents and non-residents? With capacity limits, shouldn’t the Aquatic Center be open to only residents this summer?

Several options where considered when planning for the 2021 summer season. Overall policy decisions such as the sale of resident and non-resident season passes, as well as potential benefits and impacts of various options were thoroughly assessed over the past several months by the Parks and Recreation Department, the Parks and Recreation Board, and the Village Board. A determination on how to proceed was made with great consideration for the average number of community members that typically visit the pool on a daily basis compared to the availability of time slots, common practices and guidelines during the pandemic, and the impact of various pass type sales on the overall facility operation. 

The Parks and Recreation Department greatly appreciates the continued support of residents as these plans have been developed. We are also grateful to the many families who consider our parks, camps, and aquatic center an extension of their community during the summer months. Our team is excited to serve the community through the provision of recreational swim opportunities this summer.

21. Are the passes the same price as last summer? Why have they not changed?

Season pass and time slot visit fees directly support the operation of the Aquatic Center. They help to maintain a safe, supervised, clean, and welcoming aquatic environment. The combination of pandemic-related safety/cleaning processes, the way in which the facility is designed, and the supplies needed to ensure well-maintained water does not allow for a significant decrease in staffing or supply expenses associated with operating the Aquatic Center.