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Aquatic Center

Proesel Park Family Aquatic Center Information

Hours | Residents | Non-Residents | Swim Lessons | Special EventsBirthday Parties | Swim Team

MARK YOUR CALENDARS!

  • The Resident season pass registration site opens and sales begin at 9:00 am on Thursday, April 1, 2021
  • Non-Resident online pass registration site opens and sales begin at 9:00 am Saturday, April 10, 2021

Resident Registration Site   Non-Resident Registration Site

COVID-19 SAFETY PROTOCOL

The upcoming summer at the aquatic center will be a unique experience. The Parks and Recreation Department is grateful to have the opportunity to open the aquatic center this season and our team will work to ensure a smooth transition through ongoing updates and communication through this website and emails to pass holders. We appreciate your understanding and flexibility as we navigate this summer season together.

Additional safety protocols and processes will be in place to ensure safe access during the COVID-19 pandemic. Examples of these processes and guidelines currently planned include:

  • Timeslot reservation system for pass holders (no charge), residents without a pass (visit fee), and guests of pass holders and residents (visit fee) due to facility capacity limits
    • Timeslots will be available for reservations seven days in advance of the anticipated visit date
    • Timeslots will be two to three hours in length
    • Reservations will be made online through RecTrac, the Parks and Recreation Department’s registration system
  • 30-60 minute gaps between timeslots to allow for full facility cleaning between groups
  • Temperature and/or wellness checks at the gate
  • Mask requirements in certain areas of the facility (not required while swimming, traveling between a deck chair and the pool, or while sitting and eating in the concession area)
  • Shifts in typical program (swim lessons, swim team, fitness classes) times to ensure time for cleaning between activities and timeslots
  • Limited ability for swim team, swim lesson, or event spectators to be in the facility due to capacity limits

The Parks & Recreation team is striving to ensure recreational swim time is accessible to community members, within safety guidelines and while taking into consideration the possibility of our region moving into more strict or loosened guidelines at any time during the season. We appreciate your understanding and flexibility as we navigate this summer season together.

 

ABOUT THE AQUATIC CENTER

The Proesel Park Family Aquatic Center is a membership-only facility. Village residents and guests of members/residents may pay a walk-in daily fee to enjoy the facility. Residents are welcome to register for season passes in-person and online.

7055 N. Kostner Avenue.
Lincolnwood, IL 60712
Pool Hotline: 847-673-6870
Map/Get Directions

AQUATIC CENTER FEATURES

  • Kiddie Pool for children seven years and younger, including interactive water toys and a miniature water slide
  • Zero-Depth Activity Pool with interactive water toys, water sprayers, and two full-size water slides
  • 50 meter x 25 meter “L-shaped” competition pool featuring a handicapped entrance, two one-meter diving boards, and one three-meter diving board
  • Group and private swim lessons for all ages
  • Lincolnwood Lighting swim team program for youth and teens
  • Aquatic Fitness classes for adults
  • Concession stand that provides a variety of food and beverage options
  • Party rental areas for small groups
  • Special events throughout the summer, fun for the whole family

HOW TO PURCHASE A SEASON PASS

Resident Pass Renewal:

Lincolnwood residents who are former pass holders can renew their passes online or in our office. To renew your passes online, log into our online registration system and select Membership Renewal from the Search menu. Click the top Renew check box and all of the members in your family who had a pass last year will be automatically selected. Click Proceed to Checkout and then enter your payment information. Click Continue to process your payment and print your receipt. Once you have renewed your pass, your 2021 pool pass will be activated and can be used to enter the pool. All residents will re-take photos and receive a newly printed pass this year. Passes can be printed in the Parks and Recreation office or at the Aquatic Center.

**If your primary residence is in the Village of Lincolnwood, you will receive the resident rate. We require proof of residency when you register, which involves one of the following documents: driver’s license, state ID, mortgage, title or lease agreement. If sharing a lease agreement, a second form of ID with the Lincolnwood address is required.

New Resident / Non-Resident Pass Registrations:

Lincolnwood residents and non-residents can purchase passes at the Lincolnwood Parks and Recreation Department in Village Hall Mon-Fri from 9am-5pm (and until 7pm each Tuesday in May) or fill out the Aquatic Center Season Pass Registration Form and read and sign the Aquatic Center Rules. Additional COVID-19 waivers may need to be reviewed and signed upon registration. For family memberships, the parent/guardian must sign and agree to inform all family members of the rules. Drop off completed forms at the Parks and Recreation office or email to recreation@lwd.org.

Non-Resident Registration Site

Please Note:

  • Refunds will not be granted after opening day of the season.
  • If you are a new member this year, every family member on the pass is required to come in for a photo ID

AQUATIC CENTER SCHEDULE

The summer 2021 season schedule for open swim and lap swim opportunities is included below; please click on the image of the schedule to open a larger view of the document. Based on the various needs and uses of the aquatic center, there are eight different daily schedules. To check the anticipated daily schedule for a particular day, please find the day on the calendar and then view the calendar key to see a listing of the lap swim and open swim timeslots. Details regarding swim lessons, swim team, and aqua fitness will be available soon.

Through this schedule, the Parks & Recreation team is striving to ensure recreational swim time is accessible to community members, within safety guidelines and while taking into consideration the possibility of our region moving into more strict or loosened guidelines at any time during the season. We appreciate your understanding and flexibility as we navigate this summer season together.

Additional safety protocols and processes will be in place to ensure safe access during the COVID-19 pandemic. Examples of these processes and guidelines currently anticipated include:

  • Timeslot reservation system for pass holders (no charge), residents without a pass (visit fee), and guests of pass holders and residents (visit fee) due to facility capacity limits
    • Timeslots will be available for reservations seven days in advance of the anticipated visit date
    • Timeslots will be two to three hours in length
    • Reservations will be made online through RecTrac, the Parks and Recreation Department’s registration system
  • 30-60 minute gaps between timeslots to allow for full facility cleaning between groups
  • Shifts in typical program (swim lessons, swim team, fitness classes) times to ensure time for cleaning between activities and timeslots
  • Limited ability for swim team, swim lesson, or event spectators to be in the facility due to capacity limits

 

FREQUENTLY ASKED QUESTIONS

Registering for timeslots is as easy as 1-2-3!
  1.  Log in or create your account at recreation.lwd.org or we will gladly help you by visiting the Parks and Recreation Department 
  2. Choose the timeslot(s) you want up to seven days in advance and complete the registration process
  3. Arrive up to ten minutes before your timeslot on the day of your reservation

Instructional guides on how to reserve timeslots (pass holders) and purchase timeslots (residents without passes and guests) will be posted before the start of the summer season.

How many people can sign up for each timeslot?

Each timeslot can accommodate 150 visitors.  This number is based on facility spacing capabilities, overall traffic flow and Illinois Department of Public Health guidelines. IDPH currently indicates groups of 50 are permitted with spacing capabilities. As the pool opens and guidelines are implemented, the Parks and Recreation Department will continue to seek opportunities to enhance the availability of open swim time.

Can I bring a guest?

Yes, Pass holders and resident are welcome to bring guests. All non-residents guests must be accompanied by a Lincolnwood resident or an aquatic center pass holder. There is a separate process for guests who are residents and guests who are non-residents, due to the aquatic center’s entry policies. All guests must be registered for a timeslot with a pass holder or resident.

Resident Guests: Residents who would like to visit the pool with someone outside their immediate household are welcome to register for a timeslot through their own household account. If the resident is a minor please ensure they are attending the pool with someone 16 years or old.

Non- Resident Guests: Pass holders and residents can call (847.677.9740) or email (recreation@lwd.org) the Parks and Recreation Department to have non-resident guests added to their household for ease of advanced timeslot registration. When registering themselves and non-resident guests for a timeslot, residents and pass holders will pay the non-resident timeslot visit fee for each guest they plan to bring to the pool. Non-resident guests must be accompanied by a Lincolnwood resident or pass holder.

Can I register for multiple timeslots a day?

At this time, Residents and pass holders will be able to reserve or purchase one timeslot per day. The Parks and Recreation Department will continue to analyze timeslot registration, usage trends, and facility spacing capabilities. Our team will strive to balance these variables with the desire for open swim time, and will reassess this policy if feasible.

Where do I check timeslot availability?

Timeslot information and availability is conveniently located on the Parks and Recreation Department website aquatic center page, recreation.lwd.org/pool.

How far in advance can I book a timeslot?

You can plan your fun day at the pool seven days in advance.

I made an account, but I can’t reserve or purchase a timeslot.

No problem! Follow these steps:

  • Log into your Parks and Recreation Department household account. If you are unable to log in to your existing account, please contact the Parks and Recreation Department at 847.677.9740.
  • Ensure you have clicked on an available timeslot, and ensure you chose who in your household will be coming to the pool before proceeding to check out.
  • Still running into an issue? Please don’t hesitate to call the Parks and Recreation Department at 847.677.9740 (M-F, 9a-5p) or the aquatic center at 847.673.6870 during scheduled open swim hours.
I have never been able to book a timeslot because they are already full.

We understand that timeslots may initially fill quickly. Our team encourages all residents and pass holders to please only reserve or purchase a timeslot that you plan to use. If you are no longer able to attend, please cancel your reservation or purchase as soon as possible. Our registration software will show how many spots are available in each timeslot; this count and availability will be immediately updated as cancellations take place. If you are still unable to access a timeslot on a particular day, please click HERE (coming soon) to let our team know that you were unable to book a spot. This will allow our team to analyze community needs and desires, and will document the time/date of the issue experienced.

Can I cancel my timeslot reservation or purchase?

Yes, you are welcome to cancel a reservation up until the start of the timeslot. In order to receive a full refund, your cancelation must be made by 9:00am on the day of your reservation. We understand that things come up and schedules change; please cancel your timeslot as soon as possible to allow for other community members to visit the pool.

Whenever possible, cancellations should be made online, through the registration software. If you are unable to cancel your spot through the software, please email our team by 9:00am on the day of your reservation at pool@lwd.org. Timeslot guest visit fees will be applied to the household account and will be available for use for a future timeslot or program purchase. This policy and process will continue to be monitored and evaluated, and may require adjustment during the summer season.

How to cancel my timeslot on the website: An instructional guide on how to cancel timeslots will be posted before the start of the summer season.

What happens if I don’t show up for a timeslot reservation or purchase?

If you are not able to attend your reserved timeslot, please follow the cancellation process outlined in the question above.

 

Pass Holders: If the facility opens as scheduled, a pass holder who chose not to attend and did not cancel their reservation on three separate occasions will have a monetary penalty applied to their household account ($9 per person) All household members will be unable to reserve future timeslots until the balance has been paid. Payments can be made through the registration software. An instructional guide on how to pay balances due will be posted before the start of the summer season.

Timeslot Guest Visitors: If the facility opens as scheduled, no refunds will be given for those who registered but chose not to attend.  

Can I register for a timeslot in-person?

Absolutely! If space is available, residents and pass holders are welcome to register for a timeslot online or in-person after it has begun. As a reminder, at this time everyone is limited to one open swim timeslot visit per day.

I no longer want a season pass. How and when am I able to request a refund?

Our team understands that summer plans and arrangements can change. Please reach out to our team to let us know if there are questions that we can answer to help you determine how to proceed with your summer aquatic center pass. Season pass refunds may be requested and processed up until the aquatic center opens for the season on May 29, 2021.

Can I reserve or purchase a timeslot after it has already started?

Absolutely! If space is available, residents and pass holders are welcome to register for a timeslot online or in-person after it has already started. As a reminder, at this time everyone is limited to one open swim timeslot visit per day.

Can I walk-up to the aquatic center and reserve or purchase a timeslot?

Absolutely! If space is available, residents and pass holders are welcome to register for a timeslot online or in-person while outside of the aquatic center. As a reminder, at this time everyone is limited to one open swim timeslot visit per day.

Do I have to arrive at the aquatic center at the start of the timeslot?

No, once you have reserved or purchased your timeslot it is your time. You are welcome to come whenever you would like during the timeslot. Your spot will never be given away unless you have canceled the reservation. Please view the cancellation and refund policies included above.

Do I have to wear a mask?

Masks are not required while in the water.

Masks will be required in the following locations and when six-foot physical distancing cannot be achieved:

  • While in line and entering or exiting the facility
  • In locker rooms, except when showering
  • When in the concession area and not actively eating
  • When walking in the communal pathway that connects the pools, locker rooms, office, and concession area (not on individual pool decks)
Do I have to wear a mask if I have been vaccinated?

Vaccinated guests will be required to wear masks in all required areas. Per the Center for Disease Control (CDC) all vaccinated individuals should continue to use precautions when in public.

What can I expect when I arrive?

Visitors will check in at the aquatic center guest services desk when they arrive. Masks are required when approaching and entering the aquatic center. All staff and incoming visitors will have their temperature checked and will complete a pre-entry health screening questionnaire (link to questions coming soon). On busier days, there may be separate lines for pre-registered visitors and visitors who plan to reserve or purchase a timeslot at the door.

What do I bring to the Aquatic Center to show I have registered?

Please bring your season pass with you when you come to the aquatic center. Staff will have a list of registered visitors per timeslots. If you are a guest and do not have a season pass, please plan to bring a form of ID to indicate if you are a Lincolnwood resident. If a form of ID is not available, the non-resident guest timeslot visit fee will be charged.

Will the concession stand be open?

Yes, the concession stand will be open for the 2021 summer season. The Parks and Recreation Department is excited to welcome Freddies Inc. to the aquatic center this summer season! We are looking forward to an all new and delicious menu!

Can I bring food to the aquatic center?

Snack and beverages (other than water) may be packed in a lunch-sized, soft-sided cooler and are allowed in the concession area only. Bulk, commercially packaged, or delivered foods are not allowed in the aquatic center. They may be consumed outside of the aquatic center, at picnic tables located near the aquatic center in Proesel Park.

What happens if it starts raining half-way through a timeslot?

The aquatic center will remain open during rain if it is safe to do so. The aquatic center needs to be closed due to inclement weather in the first half of the timeslot, all individuals that paid the timeslot visit fee will receive a full refund to their household account. The household credit can be used for another timeslot purchase or program registration in the future. If the aquatic center is closed in the second half of the reserved timeslot, refunds will not be provided.

Will the slides and diving boards be open?

Yes, all aquatic center features will be open during open swim timeslots.

What is being cleaned during the cleaning time periods?

All high touch areas will be disinfected, such as the lockers rooms, concession area counters and tables, deck chairs, and pool stair and ladder railings.

Will lap lanes be open during open swim?

Two, 50-meter lap lanes will be available on a first-come, first-served basis during all open swim timeslots.

How do I know if the aquatic center will be closed for weather?

Weather closures will be posted on the Parks and Recreation Department website, recreation.lwd.org/pool. Guests are welcome to call the aquatic center at 847-673-6870 for facility closure updates and information.

Will the locker rooms be open?

Yes, locker rooms will be open. Masks are required at all times while in the locker rooms with the exception of in the shower stalls while showering.

Will deck chairs be available?

Deck chairs will be available for all visitors. Chairs will be set up in groups of two, four, and six chairs, and will be safely spread out around the pool deck. All chairs will be cleaned between timeslots.

Will kickboards and pull buoys be available?

Swimmers are welcome to bring their own lap swim and aquatic fitness equipment. There will be some equipment available for swimmer use. All equipment will be wiped down and cleaned between use.

Why is the aquatic center open to both residents and non-residents? With capacity limits, shouldn’t the aquatic center be open to only residents this summer?

Several options where considered when planning for the 2021 summer season. Overall policy decisions such as the sale of resident and non-resident season passes, as well as potential benefits and impacts of various options were thoroughly assessed over the past several months by the Parks and Recreation Department, the Parks and Recreation Board, and the Village Board. A determination on how to proceed was made with great consideration for the average number of community members that typically visit the pool on a daily basis compared to the availability of timeslots, common practices and guidelines during the pandemic, and the impact of various pass type sales on the overall facility operation. The Parks and Recreation Department greatly appreciates the continued support of residents as these plans have been developed. We are also grateful to the many families who consider our parks, camps, and aquatic center an extension of their community during the summer months. Our team is excited to serve the community through the provision of recreational swim opportunities this summer.

Are the passes the same price as last summer? Why have they not changed?

Season pass and timeslot visit fees directly support the operation of the aquatic center. They help to maintain a safe, supervised, clean, and welcoming aquatic environment. The combination of pandemic-related safety/cleaning processes, the way in which the facility is designed, and the supplies needed to ensure well-maintained water does not allow for a significant decrease in staffing or supply expenses associated with operating the aquatic center.

PASS PRICING

Resident Information

Resident Season Pass Rates

Individual $103
Family of 2 $153
Family of 3 $183
Family of 4 $213
Family of 5 $243
Family of 6 $273
Family of 7 $303
Each Add’l. (Over 7 People) $30
Senior (Age 55+) $77
Senior Couple (Age 55+) $127


Resident Timeslot Admission Rate (Ages 2+)

Households can add one nanny pass to their household for the season. Nanny passes are billed at the individual pass rate based on the nanny’s residency status, not the household. 

*Proof of residency is required at the gate.

Admission Type Daily Fee
Timeslot Admission $9

 

Non-Resident Information

Non-Resident Registration Site

Non-Resident Season Pass Rates

Individual $283
Family of 2 $421
Family of 3 $503
Family of 4 $586
Family of 5 $668
Family of 6 $751
Family of 7 $833
Each Add’l. (Over 7 People) $83
Senior (Age 55+) $212
Senior Couple (Age 55+) $349

Non-Resident Timeslot Admission Rates (Ages 2+)

Households can add one nanny pass to their household for the season. Nanny passes are billed at the individual pass rate based on the nanny’s residency status, not the household. 

*Non-residents who are not pool pass holders are not able to purchase daily admission unless accompanied by a resident or pool pass holder.

Admission Type Daily Fee
Timeslot Admission $18

Family reunion, graduation, birthday, or just for fun, come celebrate at our facility! Full pool rentals are available on Sunday evenings in 2021. Rentals may last from 1.5 to 2 hours (8-9:30pm or 8-10pm), and can host the number of guests currently permitted during open swim timeslots.

Full Pool Rental Rates

Pass Holder: $360 per hour
Non-Pass Holder: $410 per hour

Please note: the concession pod party program is not currently available for summer 2021 due to capacity limits during open swim timeslots. Our team anticipates that this program will return in 2022!

 

POOL CLOSING INFORMATION

Several criteria are taken into account when determining whether the aquatic center can open for public swimming. When the weather changes, we do our best to stay on top of the forecast and maximize the amount of open pool time. Depending on what time inclement weather takes place and the forecasted weather conditions, staff will reevaluate the closure and attempt to reopen for the next timeslot.

Weather related closures will be communicated through the Aquatic Center phone’s automated message (847-673-6870) or the Aquatic Center’s flag system. In questionable weather, a flag is raised in front of the pool:

ORANGE FLAG The facility is currently open, but may close due to poor weather or low attendance.
RED FLAG The facility is closed.

The following conditions will result in an Aquatic Center closure:

Inclement Weather The facility is currently open, but may close due to poor weather or low attendance.
Low Attendance When there are fewer than 25 patrons over a 60-minute time frame.
Low Temperature When the temperature is 65 degrees or lower.
Safety Hazard Any condition that creates an unsafe swimming environment.
Swim Meets The Main pool will close early (at 3:00 pm) for swim meets on dates TBD.
Post-Season Hours Post-season hours take effect at the end of the summer when many of our lifeguards return to school.

SUMMER EMPLOYMENT OPPORTUNITES AT THE AQUATIC CENTER

The Village hires over 130 local teens and adults to operate the facility each summer (mid-May through early-September). Hiring begins in December for a variety of seasonal positions, including lifeguards, swim lesson instructors, aquatic fitness instructors, front desk attendants, concession stand attendants, maintenance and janitorial staff, facility managers, and more. Visit the employment opportunities page to see available positions or contact us at pool@lwd.org to learn more.

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