Frequently Asked Questions

The Village allows complaints to be submitted anonymously. However, this can make it difficult for code enforcement staff to seek additional information about a complaint and to provide you with status updates regarding efforts to gain compliance.

It is preferred that contact information be provided with a complaint for the reasons noted above. The Village's policy is not to disclose the identity of a complainant to a violating property owner. However, it is important to note that a complainant's identity can become known through a request for documentation regarding a case through the Freedom of Information Act (FOIA).

Potential code violations can be reported in a number of ways:

• Submitting a service request here
• Contacting the Code Enforcement Officer by phone at 847-745-4811, or by emailing the Code Enforcement Officer.
• Complaints that require an immediate response after business hours can be reported to the Police Department non-emergency number at 847-673-2167

Once a complaint is received, the code enforcement staff will investigate the complaint, determine what code violations exist (if any), and work with the violating property owner to gain compliance.

A Violation Notice is issued if code enforcement staff observes or is made aware of a potential code violation. The notice should indicate the nature of the potential violation and the staff contact person. Cooperating with code enforcement staff is the best way to determine if there is a violation, and what needs to be done to gain compliance.

The goal of code enforcement is to ensure that all properties are maintained and operated at an appropriate standard, as established by the Village Code. When properties are not maintained at an appropriate standard, it can have a detrimental impact on the quality of life of neighboring residents and businesses, property values, and the community’s overall character